Important answers about your valet service.

Drive to the agreed meeting point at Düsseldorf Airport and hand over your vehicle and key in person. CleanDrive-Valet handles the parking while you continue directly to the terminal. After your return, you receive your vehicle at the agreed location.

The confirmed valet service includes personal vehicle handover, the required drive to the intended parking location, parking for the agreed period and return to the coordinated handover point.

Select ‘Request availability’. The guided form asks for your travel dates, services, vehicle and contact details. You can review everything before sending it.

Yes. CleanDrive-Valet will check the requested period and confirm availability separately.

Contact CleanDrive-Valet and quote your reference. Changes are checked and only become binding after renewed confirmation.

You receive the exact meeting point and agreed handover time when your request is confirmed, so you have all relevant details before travelling.

Follow the recommendations of your airline and the airport. Please also allow enough time for the agreed vehicle handover.

Inform CleanDrive-Valet as early as possible about any changes. Your confirmation contains the relevant contact route and operating information.

The return location and exact process are agreed in advance. After landing, follow the instructions in your booking confirmation.

Let us know as early as possible. The operating information in your confirmation explains the process for a later arrival.

Choose outdoor or covered parking in your request. The selected option, availability and exact process are confirmed separately with your booking.

You can identify an electric vehicle in the request form. Charging is only shown if the optional service is available.

Yes. Exterior cleaning costs €40.00 and interior cleaning costs €50.00. Both can be selected as optional extras in your booking.

Please state any unusual dimensions, modifications or technical characteristics in your request. CleanDrive-Valet will then check whether the vehicle can be accepted.

Where possible, inspect the vehicle together with CleanDrive-Valet and report visible issues immediately. A later discovery does not automatically remove statutory claims, but it can make investigation more difficult. The terms provide further details.

By clicking ‘Book with obligation to pay’ you submit a binding booking offer at the displayed total. The contract is formed when CleanDrive-Valet accepts it by sending a booking confirmation; you do not need to accept again. A response with material changes is a new offer that requires your acceptance. There is no subscription model.

Choose cash or bank transfer in the booking form. Your confirmation states the selected payment method, due date and total price. No online payment is taken in the form.

A confirmed booking can be cancelled free of charge up to 24 hours before the confirmed vehicle handover through the contact channels stated in your confirmation. Statutory rights remain unaffected.